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LoongBuy FAQ: Common Questions Answered

2025-07-02

Welcome to LoongBuy's frequently asked questions (FAQ) guide! Whether you're encountering account issues, payment failures, or wondering about out-of-stock items, we've compiled answers to help you resolve common concerns quickly. If your question isn't listed here, visit our LoongBuy Help Center

Account Issues

1. I can't log in to my LoongBuy account. What should I do?

If you're unable to access your account, try resetting your password via the "Forgot Password" link. Ensure your email is correctly entered. If issues persist, contact our LoongBuy Support

2. Why am I not receiving email verification codes?

Check your spam folder. If the issue continues, ensure your email provider isn't blocking messages from LoongBuy. Whitelist our domain (*@loongbuy.com) for smooth delivery.

Payment Problems & How to Fix Recharge Issues

1. My payment failed. What are possible reasons?

Payment failures on LoongBuy may occur due to insufficient funds, bank restrictions, or entering incorrect card details. Verify your info and try again.

2. How to resolve "Recharge Failed" errors?

  • Check your bank balance and transaction limits.
  • Enable international transactions if using a debit/credit card.
  • Switch to an alternate payment method (e.g., PayPal or Alipay).

For recurring issues, contact your bank or LoongBuy customer service.

Missing Items & Out-of-Stock Products

1. Will restocked items be available again soon?

Popular items are frequently replenished. Enable notifications for the product or check back in 2–3 business days. For urgent needs, browse similar products.

2. My order is incomplete. What steps should I take?

Go to Order HistoryReturns Portal

Need More Help?

LoongBuy's Help Center[email protected].

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